Frequently Asked Questions
Below are some answers to common questions for our customers. A detailed description of each product is on that product's page. All products can be quoted directly in our online store. If you have a question or topic that you would like to see on this page, please let us know.
When will my order ship?
The lead time is listed on every product page. Unfinished orders ship in two weeks and prefinished orders ship in three weeks. The only exception is cabinet doors and hardwood flooring. The lead times for these are on the product pages.
After my order has shipped, how long will it take to be delivered?
Transit times are usually between two and seven business days depending on the distance from Northeast Ohio. However, transit times are not guaranteed. If you are receiving a UPS/FedEx package, you will receive an email with a tracking number the day after it ships. If you are receiving a freight shipment, we will email you when the shipment is booked and the trucking company will call you to schedule delivery after it has arrived at your local terminal.
Will you email me when my order ships?
Yes. If you are receiving a UPS/FedEx package, you will receive an email with tracking the day after it ships. If you are receiving a freight shipment, you will receive an email when we book shipment.
How can I get a quote?
All of our products can be directly quoted online. First choose your products, type of wood, size, specifications etc. Add the product to the cart and enter your zip code for a shipping quote. Now you have a full quote. Next click on "email quote" to have a copy of the quote emailed to you with an easy link to return to the cart.
Where can I find shipping charges?
After you add the product(s) to the cart, shipping cost and options will display.
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, MasterCard, American Express and Discover. We also accept Paypal and Echecks. We can accept check payment by mail, but you must email us before ordering for instructions.
Can I leave your products unfinished?
No. All of our wood products must be sealed and finished to help prevent moisture problems. You must finish your product within seven days of receipt.
What finishes do you offer?
We offer unfinished, prefinished with food grade mineral oil and prefinished with conversion varnish. We also offer prestaining on some products.
Can I finish and/or stain your products myself?
Yes. We recommend consulting your contractor or visiting your local paint store for specific instructions.
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